Abu Dhabi Customs has won first place in the 2024 Global Customs Innovation Award, presented by the European Customs Practitioners Network (PEN-CP), in the category of “Using Innovations in Customs Today.” The award recognizes its groundbreaking project “Dhafra,” an advanced data and reporting center that serves as a smart platform for data governance and management using artificial intelligence algorithms.
Launched in 2019, the award honors cutting-edge innovations that address modern customs challenges under the theme: “Advancing Customs Through Innovation and Emerging Technologies,” reflecting a global shift toward digitalizing customs operations and enhancing efficiency.
Abu Dhabi Customs’ recognition with this prestigious global award highlights the success of its forward-thinking strategy in cementing its international leadership by developing a sustainable and advanced customs ecosystem. The system leverages digital solutions and AI technologies to enhance operational performance.
The “Dhafra” project marks a transformative step in modernizing customs clearance procedures. It improves the system’s capability to efficiently collect and analyze data, generate predictive reports, and support accurate and timely decision-making. Additionally, the platform contributes to improving service quality, accelerating trade flow and supply chains, through an automated system that adheres to the highest standards of privacy and reliability.
This achievement reinforces Abu Dhabi’s role as a global leader in customs innovation and reflects its ongoing commitment to building a smart, competitive business environment.